Technical Application Support Specialist

TL;DR

Technical Application Support Specialist (Trade Surveillance): Supporting delivery and reliability of hirify.global's trade surveillance and market data technology for global clients with an accent on monitoring systems, resolving market data connectivity issues, and managing exchange feed integrations. Focus on troubleshooting complex technical problems, leading trading system projects, and partnering with clients and internal teams.

Sydney, Australia - hybrid work environment, at least 2 days a week in-office. Must have Australian citizenship or permanent residency status and full working rights in Australia.

Company

Global technology company providing trade surveillance and market data solutions across markets.

What you will do

• Monitor systems for errors, failures, and capacity issues; troubleshoot and escalate to ensure operational performance.
• Resolve market data and private data connectivity issues, collaborating with clients, exchanges, and market centers.
• Manage exchange feed integrations and lead projects to implement or upgrade trading systems, including client change requests.
• Partner with business analysts and teams to develop scalable solutions for issues.
• Engage with internal stakeholders and external clients, communicating technical details to diverse audiences.

Requirements

• At least 5 years commercial experience in trading technology, including 2+ years supporting financial trading data or protocols like FIX, OMnet, ITCH, OUCH.
• Functional knowledge of brokerage or securities finance operations.
• Trading application development support experience.
• Hands-on Linux experience, including scripting, and Git proficiency.
• Incident management experience with ticket workflows.
• Excellent communication and stakeholder management skills.
• Background in application component implementation and deployment.
• Experience in globally distributed, multi-functional teams.

Nice to have

• Experience with fixed income or OTC market structures.

Culture & Benefits

• Competitive rewards package supporting financial, physical, and emotional well-being.
• Structured job architecture and career framework for clear growth opportunities.
• Equal opportunity employer committed to inclusivity and accommodations for disabilities.