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28 дней назад

Problem Manager (UAV)

Формат работы
onsite
Тип работы
fulltime
Английский
b1
Страна
Ukraine
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Problem Manager (UAV): Identifying and driving resolution of recurring technical issues across UAV products with an accent on pattern recognition in incidents and root cause analysis. Focus on transforming scattered technical cases into systemic actions and improving long-term product reliability.

Location: Must be based in Ternopil, Ukraine (On-site)

Company

hirify.global develops next-generation unmanned solutions across air, land, and sea, combining cutting-edge hardware with AI-driven software for defense, security, and public sector clients.

What you will do

  • Identify recurring technical issues and translate them into structured problem records.
  • Analyze trends across incidents, failures, and technical findings to define root causes and corrective actions.
  • Collaborate with Technical Support and R&D teams to track systemic issues from detection to resolution.
  • Maintain visibility of recurring defects, known issues, and the status of workarounds.
  • Prioritize problems based on operational risk, frequency, and impact.
  • Contribute to support reporting, problem reviews, and the continuous improvement of internal processes.

Requirements

  • Experience in technical support, incident analysis, problem management, or system troubleshooting.
  • Strong analytical thinking and ability to identify patterns across multiple technical cases.
  • Structured approach to organizing technical information and follow-up actions.
  • English: B1+ level required.
  • Ukrainian: Fluent required.
  • Location: Must be located in Ternopil.

Nice to have

  • Experience with Jira or similar ticketing and tracking systems.
  • Experience working directly with engineering, validation, or product teams.
  • Interest in drones, robotics, aviation, electronics, or embedded systems.
  • Experience with reporting, dashboards, or support analytics.

Culture & Benefits

  • Opportunity to build a structured problem management function within a growing UAV company.
  • Direct impact on product quality, reliability, and engineering priorities.
  • Close cross-functional collaboration with Technical Support and R&D.
  • Work on technically challenging real-world robotic systems.
  • Professional growth runway in an industry-pioneering environment.

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