Trios Onboarding & Training Consultant (Medtech)

TL;DR

Trios Onboarding & Training Consultant (Medtech): Guiding dental professionals through a structured remote onboarding program for 3D scanning software with an accent on user adoption and product usage. Focus on building customer relationships, delivering hands-on scanning training, and optimizing the initial user experience.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people more effectively.

What you will do

• Manage the end-to-end remote onboarding journey for TRIOS users from delivery to proficiency.
• Provide hands-on scanning training and follow-up guidance to ensure high product usage.
• Maintain prompt communication via email, chat, and phone to resolve customer inquiries.
• Verify product installations and ensure a seamless technical start.
• Collaborate with local academies and internal departments to escalate user feedback.
• Maintain accurate customer data and track progress within the CRM.

Requirements

• Fluent in French
• English proficiency level B2 or higher
• Strong communication skills and ability to guide users through digital tools.
• Fast learner with the ability to master new software quickly.
• Proven problem-solving skills and a logical approach to identifying user bottlenecks.
• Ability to multitask in a fast-paced environment.

Culture & Benefits

• 24 working days of annual vacation, medical insurance, and paid sick leaves.
• Comfortable office in UNIT.City with free breakfasts and lunches.
• Professional growth opportunities in a supportive, international environment.
• Healthy work-life balance and support for mental health.
• Free parking for employees.
• Occasional business trips to Western Europe.