Partner Success Analyst (Fintech)

TL;DR

Partner Success Analyst (Fintech): Providing multi-level client support and back-office management for trading platforms with an accent on account administration and trade execution. Focus on resolving complex client enquiries, managing trading activities, and ensuring regulatory compliance in a high-pressure environment.

Location: Singapore (Onsite)

Company

hirify.global is a global financial technology company providing high-performance trading platforms for institutional and digital clients.

What you will do

• Serve as the primary point of contact for LMAX Global and Digital clients across various trading platforms.
• Handle client enquiries and complaints efficiently via phone, email, and live chat.
• Perform back-office administrative tasks, including generating reports and managing account statements.
• Execute client trades over the telephone and provide in-depth analysis of trade executions.
• Manage the full client account lifecycle, from opening accounts and document collection to payment verification.
• Collaborate with Sales teams and support Introducing Brokers and their clients.

Requirements

• Business fluency in written and verbal English.
• Previous experience in client-facing roles.
• Proficiency in MS Office applications.
• Willingness to work antisocial hours to meet global client requirements.
• Strong problem-solving skills and the ability to remain productive in stressful situations.

Culture & Benefits

• 25 days of annual holiday.
• Bonus scheme and CPF pension.
• Comprehensive private medical, dental, and life insurance coverage.
• Wellness contribution program with ClassPass access.
• Five volunteering days and "Give as You Earn" initiative.