Lead Implementation Specialist, Workforce AI

TL;DR

Lead Implementation Specialist, Workforce AI: Serving as the technical discovery partner, customer setup specialist, primary tester, and lead trainer for new WFAI implementations with an accent on ensuring a smooth and successful rollout of the WFAI platform. Focus on collaborating with healthcare clients as well as Product, Engineering, QA, Support, Solution Design, and Customer Success.

Location: Remote, US

Salary: $75,000 to $100,000 annually

Company

hirify.global is a rapidly growing workforce solutions provider in the healthcare industry, delivering tech-enabled services that help healthcare organizations meet and manage their contingent labor needs.

What you will do

• Serve as the primary customer-facing lead for discovery sessions, gathering current staffing/scheduling technology practices and identifying solution recommendations.
• Collaborate with internal resources to configure and validate the WFAI platform for each customer.
• Lead end-user and admin training sessions across WFAI modules.
• Facilitate User Acceptance Testing (UAT), ensuring customer readiness and alignment with business processes.
• Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively.
• Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation.

Requirements

• Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner
• Hands-on experience with technical training, scheduling technology, and supporting users through system adoption
• Experience working in a newly formed role or rapidly evolving organization
• Prior experience using or supporting UKG WFM Pro, including implementation or rollout experience
• Strong critical-thinking skills with the ability to work through complex issues in dynamic client environments
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences

Culture & Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Unlimited DTO — we believe in time off!
• Company-sponsored virtual events, happy hours and team-building activities
• Virtual yoga, meditation or boot camp classes offered daily
• Celebrations when goals are hit