Customer Success Manager

TL;DR

Customer Success Manager (Healthcare): Owns and delivers successful end-to-end onboarding experiences, managing the full onboarding lifecycle from discovery through go-live with an accent on ensuring a seamless, organized, and high-quality customer experience. Focus on proactively managing timelines, milestones, and customer engagement to keep onboarding on track and aligned to target outcomes.

Location: Remote (San Diego, California, United States or Las Vegas, Nevada, United States)

Salary: $42,000 - $52,000

Company

hirify.global is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

What you will do

• Own and deliver successful end-to-end onboarding experiences, managing the full onboarding lifecycle.
• Drive accountability and momentum toward on-time go-live by proactively managing timelines, milestones, and customer engagement.
• Guide customers through a structured, resource-driven onboarding journey, directing them to the right tools and content.
• Improve onboarding outcomes through insight and cross-functional collaboration, identifying risks and gaps.
• Actively participate in company initiatives and team engagement efforts, demonstrating openness to new tools and evolving workflows.

Requirements

• Relevant industry and software experience, particularly in an eye care setting with EMR/EHR systems and healthcare workflows.
• Strong customer service orientation with the ability to build relationships and communicate effectively in a remote environment.
• Ability to manage multiple priorities, research and resolve issues independently, and maintain momentum in a fast-paced onboarding environment.
• Comfort with modern tools and platforms (e.g., Microsoft Office, virtual collaboration tools), with the ability to quickly learn new systems.

Culture & Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• May be eligible for additional compensation such as bonuses or equity, as applicable.