Senior Client Support Analyst (Medtech)

TL;DR

Senior Client Support Analyst (Medtech): Managing and monitoring diverse client portfolios focused on patient experience surveying and data collection with an accent on CAHPS compliance and data integrity. Focus on optimizing survey distribution plans and serving as a subject matter expert for strategic healthcare accounts.

Location: Must be based in the United States. Remote options available, or hybrid (3 days/week) if located near hubs in Chicago, Boston, or South Bend.

Company

hirify.global is a leading experience measurement and data analytics provider specializing in healthcare and complex industries to improve human experiences.

What you will do

• Educate clients on patient experience surveys and data collection processes.
• Audit and interpret recurring monitoring metrics to ensure compliance with government-required data collection (CAHPS).
• Maintain and adjust patient experience products for complex, strategic healthcare system accounts.
• Manage timelines and prioritize workloads to meet client target dates and internal SLAs.
• Serve as a Subject Matter Expert (SME) for internal teams and provide ongoing product support.
• Lead or co-lead at least one cross-departmental project annually to improve internal processes.

Requirements

• Bachelor’s degree is required.
• Minimum 2-4+ years of experience in a Client Support Specialist role managing large, strategic accounts.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Ability to analyze multiple data sources to execute survey distribution plans.
• Strong organizational skills and attention to detail.
• Must be based in the US.

Culture & Benefits

• Hybrid work model available for those near US hub locations.
• Commitment to a diverse, inclusive, and authentic workplace.
• Focus on continuous learning, personal ownership, and collaborative success.
• Equal Employment Opportunity (EEO) and Affirmative Action employer.