Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Helping customers achieve their goals and maximize their revenue by guiding them to adopt products and developing deep product knowledge. Focus on optimizing products for customer needs and meeting KPIs related to revenue expansion and customer adoption scores.

Location: Hybrid in Manila, Philippines

Company

hirify.global is the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries.

What you will do

• Be a trusted advisor to customers, helping them achieve their goals and maximise their revenue.
• Quickly develop rapport with customers over the phone and guide them to adopt products.
• Develop deep product knowledge and the ability to demonstrate how to optimise products for customer needs.
• Meet KPIs related to revenue expansion and customer adoption scores.
• Manage your pipeline and performance to SLAs and KPIs.

Requirements

• Have a genuine passion for sales, customer success and providing great customer experiences.
• Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
• Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.

Culture & Benefits

• Equity packages.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.