Customer Success Manager

Location: Pune (Hybrid)

Company

hirify.global is the world’s leading open hotel commerce platform, supporting 50,000 hotels in over 150 countries.

What you will do

• Act as a trusted advisor to customers to help them maximize revenue and achieve business goals.
• Build rapport with customers over the phone and guide them through product adoption.
• Develop deep product knowledge to demonstrate optimization strategies tailored to customer needs.
• Manage a sales pipeline while meeting KPIs related to revenue expansion and adoption scores.
• Ensure performance meets established SLAs and business targets.

Requirements

• Genuine passion for sales, customer success, and delivering exceptional customer experiences.
• Excellent written and verbal communication skills with the ability to connect with diverse backgrounds.
• Experience in a customer-facing role, ideally within the hotel industry or a SaaS business.
• Ability to thrive in a fast-paced, results-oriented environment.
• Must be based in or able to commute to Pune for hybrid work.

Culture & Benefits

• Equity packages to share in the company's success.
• Hybrid working model balancing office and home time.
• Generous parental leave policy including secondary leave.
• Paid leave for birthdays, study, and volunteering.
• Access to Employee Resource Groups and sponsored social clubs.
• Investment in personal growth and professional training.