Support Specialist (SaaS)

Location: Bengaluru, Karnataka, India

Company

hirify.global provides a SaaS platform supported through customer service delivery, configuration, implementation, and Customer Success operations.

What you will do

• Own the Help Center queue, triaging and resolving inbound customer tickets within SLA.
• Review, reproduce, document, and route customer and internal bug reports to Engineering.
• Configure and implement the no-code platform for core and low-tier accounts.
• Run basic QA on configurations before handover or go-live.
• Support onboarding, health check, renewal preparation, and other Customer Success projects.
• Identify recurring issues and contribute to Help Center and internal knowledge base improvements.

Requirements

• Experience in customer support, help desk, or technical support, ideally in a B2B SaaS environment.
• Good understanding of the SaaS industry and the role of support in the customer lifecycle.
• Confidence learning and working with no-code configuration tools.
• Strong written communication skills for explaining issues to customers and technical teams.
• Ability to triage and prioritize tickets, bugs, and project tasks with strong attention to detail.
• Reliable follow-through on open tickets, bugs, configuration requests, and stakeholder updates.

Nice to have

• Experience with HubSpot, Zendesk, Intercom, Jira, or similar support and issue-tracking tools.
• Exposure to SaaS implementation or account configuration work.
• A proactive, process-minded approach to reducing repeat tickets.

Culture & Benefits

• Work across reactive customer support and proactive implementation projects.
• Provide dependable support for pool and low-tier accounts without dedicated Customer Success coverage.
• Collaborate with Engineering, Customer Success, and Solution Delivery.
• Build a foundation in SaaS customer support, delivery, configuration, and implementation.