Technical Customer Success Manager (Web3)

Location: New York, United States; Workplace: Hybrid

Salary: $20,000–$40,000 per year, plus equity

Company

hirify.global provides blockchain transaction monitoring and intelligence solutions for Web3 companies, digital asset service providers, financial institutions, law enforcement, and government agencies.

What you will do

• Serve as the primary point of contact for clients and build long-term relationships with stakeholders and executive sponsors.
• Drive successful delivery, onboarding, product adoption, client satisfaction, and retention.
• Monitor and analyze product usage, identify declining utilization, and proactively address client needs.
• Advocate for customer requirements with Product and liaise between clients and internal teams.
• Work with Sales to onboard and integrate new clients while developing existing accounts.
• Forecast and track account metrics and communicate initiative progress to internal and external stakeholders.

Requirements

• At least 4 years of prior account management experience.
• Proven sales track record and strong relationship and people management capabilities.
• Creative problem-solving, results orientation, self-motivation, and resilience under pressure.
• Ability to handle changing requirements and unforeseen issues rapidly and positively.
• Ability to provide exceptional day-to-day client service and manage customer objectives.

Nice to have

• Previous crypto or blockchain experience.
• Previous compliance or finance experience.
• Personal interest in cryptocurrency and Web3.

Culture & Benefits

• Health insurance and flexible time off.
• Learning and development initiatives.
• Flexible hours designed to support work-life balance.
• Team-building sessions and mental health discussions.
• Industry-leading compensation and equity opportunities.

Hiring process

• Artificial intelligence tools may assist with application, resume, and response reviews.
• Final hiring decisions are made by humans.