Technical Customer Success Manager (Web3)

Location: New York, United States; hybrid workplace

Salary: $20,000–$40,000 per year, plus equity

Company

hirify.global provides blockchain transaction monitoring and intelligence solutions for Web3 companies, digital asset service providers, financial institutions, law enforcement, and government agencies to detect, investigate, and prevent illicit cryptocurrency use.

What you will do

• Act as the primary client contact, build long-term relationships, and provide exceptional day-to-day service.
• Develop trusted-advisor relationships with key accounts, stakeholders, and executive sponsors.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Advocate for client requirements with the product team and liaise between clients and internal teams.
• Monitor product usage, drive adoption and retention, and proactively respond to declining utilization.
• Work with Sales to onboard and integrate new clients, track account metrics, and communicate initiative progress.

Requirements

• At least 4+ years of prior account management experience.
• Proven sales track record.
• Exceptionally strong relationship-building and people-management capabilities.
• Creative problem-solving skills, a results-driven approach, and self-motivation.
• Resilience, proactivity, and the ability to react well under pressure.
• Ability to handle changing requirements and unforeseen issues rapidly, positively, and in a timely manner.

Nice to have

• Previous crypto or blockchain experience.
• Previous compliance or finance experience.

Culture & Benefits

• Health insurance and flexible time off.
• Learning and development initiatives.
• Flexible hours designed to support work-life balance.
• Team-building sessions and discussions around mental health.
• Industry-leading compensation, generous equity, and career growth opportunities.