CSM Team Lead (IoT)

TL;DR

CSM Team Lead (IoT): Managing post-sales relationships for top enterprise accounts and leading the North American Customer Success team with an accent on value realization and operational excellence. Focus on driving adoption strategies, mentoring the regional team, and ensuring long-term partnership growth for IoT and mobility customers.

Location: Remote (USA). Must be available to work according to East Coast (U.S.) business hours

Company

Global data MVNO providing enterprise-grade connectivity and IoT services across 200+ countries via a powerful software platform.

What you will do

• Lead, mentor, and develop the US Customer Success team to ensure high performance.
• Manage post-sales relationships with top enterprise accounts, focusing on IoT and mobility.
• Establish best practices, playbooks, and operational processes for the CS organization.
• Monitor KPIs including retention, churn, expansion, and customer health.
• Conduct Executive Business Reviews and manage strategic customer success plans.
• Collaborate cross-functionally with Sales, Product, Operations, and Support teams.

Requirements

• Availability to work according to East Coast (U.S.) business hours is a must.
• 5+ years of experience in Customer Success, Account Management, or Customer Operations in mission critical services.
• 2+ years of experience leading or mentoring customer-facing teams.
• Proven experience managing channel partners, resellers, and indirect customer relationships.
• Strong project management skills.
• Experience engaging with executive stakeholders and managing strategic enterprise accounts.

Nice to have

• Understanding of mobile connectivity, IoT, eSIM technologies, and enterprise mobility solutions.

Culture & Benefits

• Fully remote work arrangement.
• Medical benefits.
• Opportunities for professional development within a growing international company.
• International environment with highly professional specialists.