RVP, Priority Support Engineering (AI)

TL;DR

RVP, Priority Support Engineering (AI): Leading paid support offerings and the Designated Support Engineer (DSE) team for a designated region, focusing on proactive, advisory-led engagement and AI-augmented ways of working. Focus on building executive relationships, driving revenue growth, and evolving the AI-driven engagement model for customer success.

Location: US-NY-New York; US-GA-Atlanta; US-MA-Boston

Salary: $245,000 – $306,000 Base Salary

Company

hirify.global is powering the era of the agentic enterprise, seeking AI-native thinkers to reinvent how they work.

What you will do

• Build technical and executive relationships with strategic customers to ensure paid support programs serve current and future workloads.
• Lead the DSE team's contribution to the proactive, advisory-led support model, including architectural reviews and risk assessments.
• Partner with hirify.global field teams to proactively identify workloads at risk of stalled adoption and mobilize the DSE team on the path to resolution.
• Own the regional sales cycle for paid support programs, partnering with Sales VPs and Solutions Engineering Directors.
• Build, hire, and lead the regional Priority Support team, including Designated Support Engineers and front-line managers.
• Lead the DSE team as an AI-native function, setting the standard for AI-augmented engagement delivery and AI-driven customer insights at scale.

Requirements

• Sales-minded leader with 10+ years in enterprise customer-facing roles, with experience leading a paid support organization OR selling technical solutions to enterprise customers.
• Proven track record carrying a revenue target tied to attach, expansion, or renewal in a customer-facing function.
• 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment.
• Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space.
• Comfortable with Salesforce or other leading CRM tools.
• Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches.

Nice to have

• Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company.
• Internal hirify.global field experience (Solutions Engineering, Solutions Architect ) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions.
• Strong program, project, and process management skills.

Culture & Benefits

• hirify.global is growing fast and scaling its team to enable and accelerate growth.
• Looking for people who share hirify.global's values, challenge ordinary thinking, and push the pace of innovation.