Vice President Customer Success (AI)

TL;DR

Vice President Customer Success (AI): Leading the EMEA customer success organization to drive operational change for Fortune 500 and Global 2000 companies with an accent on NRR, GRR, and scaling high-performing CSM teams. Focus on designing a regional success model as a global blueprint and partnering with C-suite executives to ensure measurable ROI.

Location: Hybrid (London, UK)

Company

hirify.global is an AI platform that enables enterprises to orchestrate AI-powered work using enterprise-grade LLMs grounded in company data.

What you will do

• Drive industry-leading growth and retention by owning NRR and GRR goals.
• Lead and scale a high-performing CSM team across Strategic, Enterprise, and Mid-market segments.
• Design and operationalize a regional success model to serve as a global blueprint.
• Build trusted partnerships with CIOs and CMOs at Fortune 500 and Global 2000 companies.
• Collaborate cross-functionally with Sales, Product, and Marketing to co-create account strategies.
• Represent the voice of the customer to influence product direction and innovation.

Requirements

• 15+ years in enterprise SaaS or transformation-driven technology.
• 7+ years in senior CS or post-sales leadership, ideally across multi-country EMEA operations.
• Proven track record of scaling CS organizations through hypergrowth or global expansion.
• Fluency in enterprise AI adoption, governance, and ROI frameworks.
• Executive presence and credibility to influence at the C-suite level.
• Location: Must be based in London, UK (Hybrid).

Culture & Benefits

• Comprehensive medical and dental insurance with a competitive pension scheme.
• Generous PTO, company holidays, and 16 weeks of paid parental leave.
• Annual wellness and learning and development stipends.
• Fertility and family planning support, including early-detection cancer testing.
• Company-wide and team off-sites and stock options.