Senior Specialist, Ops Enablement & Automation

TL;DR

Senior Specialist, Ops Enablement & Automation (Operations/Automation): Optimizing and automating operational workflows for a home-services marketplace with an accent on process efficiency and scalability. Focus on designing automated systems to enable operational teams and solving complex process bottlenecks.

Location: Hybrid: Must be based in New York City or San Francisco (requires two days of in-office collaboration per week)

Company

A marketplace platform that connects people with Taskers to handle everyday home tasks, operating in partnership with IKEA.

What you will do

• Drive operational enablement and automation initiatives to improve efficiency.
• Collaborate with cross-functional teams to optimize internal workflows.
• Implement data-driven improvements to scale operational processes.
• Build and maintain systems that enable operational teams to perform more effectively.

Requirements

• Must be based in or able to work from New York City or San Francisco.
• Proven experience in operations enablement or business process automation.
• Strong data-driven mindset with the ability to analyze and optimize complex workflows.
• Entrepreneurial approach to solving operational challenges.

Culture & Benefits

• Hybrid work model combining flexibility with regular in-person connection.
• Employer-paid health insurance and 401k match with immediate vesting for US employees.
• Generous flexible time off, including two company-wide closure weeks.
• Wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.