Technical Operations Specialist (SaaS)

TL;DR

Technical Operations Specialist (SaaS): Managing the operational and project backbone of the R&D organization with an accent on cloud cost control, procurement, and cross-functional coordination. Focus on optimizing R&D efficiency, tracking critical metrics, and ensuring compliance and governance across engineering teams.

Location: Fully remote (Work from anywhere). Required to work within Eastern Standard Time (EST) business hours.

Company

A market-leading SaaS provider redefining Sales Performance Management (SPM) for global organizations.

What you will do

• Manage cloud cost controls by monitoring R&D spend and producing weekly health reports.
• Coordinate procurement activities, vendor relationships, and contract renewals.
• Handle escalations from Support, Sales, and internal teams via JIRA.
• Perform frequent metrics reporting using various tools and source files.
• Drive security and accessibility compliance across R&D teams.
• Facilitate recurring meetings and coordinate internal people programs and events.

Requirements

• 3–6+ years of experience in operations, project coordination, or business analysis within a technology organization.
• English: B2 level proficiency or higher required.
• Ability to adjust working hours to align with Eastern Standard Time (EST).
• Proficiency with JIRA and advanced Microsoft Excel (pivot tables, XLOOKUP, data analytics).
• Foundational knowledge of SDLC, Agile/Scrum, and basic SQL for data retrieval.
• Bachelor's degree in Business Administration, Operations Management, or a related field.

Culture & Benefits

• Fully remote work flexibility.
• Comprehensive employee insurance coverage: Medical, Dental, Vision, and Life Insurance.
• Market-leading compensation package.
• Continuous professional development opportunities.
• Global connected culture with hubs in Romania, UK, US, and Canada.