Senior Account Manager (Edtech)

TL;DR

Senior Account Manager (SaaS/Edtech): Managing a strategic book of business across Dutch universities to ensure growth and retention with an accent on expansion revenue and executive alignment. Focus on optimizing renewal processes, conducting data-driven Quarterly Business Reviews, and implementing proactive churn mitigation strategies.

Location: Remote (Must be based in the Netherlands)

Company

hirify.global is a cloud company modernizing education and building the Future of Work through personalized, student-centric learning environments.

What you will do

• Lead strategic relationships with Dutch universities, acting as the commercial owner for growth and retention.
• Manage the end-to-end renewal process to ensure timely execution and contractual alignment.
• Identify and close upsell and cross-sell opportunities to drive expansion revenue.
• Establish executive alignment through strategic engagement plans and regular touchpoints with key decision-makers.
• Conduct data-driven Quarterly Business Reviews (QBRs) to demonstrate ROI and adoption trends.
• Develop comprehensive account strategies and maintain accurate churn forecasts using risk indicators.

Requirements

• 5+ years of account management experience within a SaaS environment.
• Excellent written and verbal communication skills in Dutch.
• Proven track record of managing a large book of business and achieving assigned quotas.
• Strong understanding of revenue drivers, renewal processes, and expansion opportunities.
• Experience in building multi-threaded relationships, including executive-level engagement.
• Proficiency in forecasting, risk assessment, and interpreting success metrics.

Culture & Benefits

• Flexible work arrangements and remote-friendly environment.
• Tuition reimbursement up to $4,000 CAD through the SkillsWave Program.
• Comprehensive employee wellbeing support, including mental health services and financial planning.
• Home internet reimbursements and a competitive benefits package.
• Strong commitment to diversity, inclusion, and continuous professional growth.