Non-Agency Scenario Desk Specialist (Fintech)

TL;DR

Non-Agency Scenario Desk Specialist (Fintech): Providing guidance to employees on product and policy guidelines through in-person and virtual communications with an accent on answering "how-to" questions, providing investor specific guidelines, and reviewing income scenarios. Focus on analyzing underwriting scenarios, suggesting alternate options, and maintaining essential underwriting knowledge.

Location: United States

Salary: Hourly Rate: 44.23 - 45.67 USD

Company

hirify.global is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico.

What you will do

• Provide daily loan support for all company employees via a ticketing system, inbound phone calls, and email for underwriting/loan scenario-based questions and communication.
• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
• Analyze various underwriting scenarios and suggest potential alternate options with different investors.
• Review and analyze complex income documentation, including personal and business tax returns and provide calculations to be used for qualifying.
• Create technical documentation, system documentation, “how to” guides, FAQ’s and self-help references.
• Collaborate amongst team members and other departments.

Requirements

• Bachelor’s degree and/or equivalent combination of education/experience.
• 4+ years of mortgage underwriting experience, underwriting to multiple agency and investor guidelines, preferred.
• Experience using Microsoft Word, Excel, and Outlook, preferred.
• Excellent communication, negotiation, and problem-solving skills.
• Excellent customer service skills.

Culture & Benefits

• Competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• Company-provided short-term disability, an employee assistance program, and a wellness program.
• Exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success.
• Entrepreneurial spirit empowers every employee to be who they are to help us move forward together.
• Unwavering support from all departments and total transparency from the top down.