Senior Account Manager (Spanish)

TL;DR

Senior Account Manager (SaaS): Fostering strategic partnerships with enterprise clients to ensure retention and drive account growth with an accent on executive-level relationship management and expansion strategies. Focus on leading Quarterly Business Reviews (QBRs), negotiating complex renewals, and identifying expansion opportunities within the enterprise segment.

Location: Remote (United States)

Salary: $110,000 - $130,000 base + $30,000 - $40,000 variable

Company

Digital analytics leader providing a platform to monitor, diagnose, and optimize digital customer journeys for global brands.

What you will do

• Lead strategic partnerships with key enterprise accounts as the primary point of contact, building executive-level trust.
• Develop and execute comprehensive account plans to drive significant expansion and increase customer lifetime value.
• Manage account renewal and expansion goals, providing accurate forecasting and negotiating contracts.
• Conduct Quarterly Business Reviews (QBRs) with C-suite stakeholders to demonstrate strategic alignment and impact.
• Collaborate with Sales, Product, and Marketing teams to capitalize on growth opportunities.
• Cultivate customer advocacy through executive-level case studies and speaking engagements.

Requirements

• Professional proficiency in Spanish is required.
• 7+ years of progressive experience in Enterprise Account Management with large, complex clients.
• Bachelor's degree in Business Administration, Management, or a related field.
• Proven track record of consistently meeting and exceeding customer retention and expansion goals.
• Strong ability to communicate and influence C-suite leaders and executive stakeholders.
• Ability to travel approximately 20-30% of the time for client engagements.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision) with 99% of the base medical plan paid by the company.
• 401k with employer match and equity/options.
• Unlimited Paid Time Off and 13 company holidays.
• "RECHARGE PROGRAM": a 3-week complete disconnection period after 3 years of tenure.
• Remote-first environment with home-office stipends and flexible work arrangements.
• Robust onboarding, coaching, and professional development programs.