Manager, Employee Service & Operations (Workday)

TL;DR

Manager, Employee Service & Operations (Workday): Managing Workday Core HR processes and self-service enablement to improve the employee help experience with an accent on process optimization and tool integration. Focus on identifying process gaps, delivering the Core HR roadmap, and leading a team of analysts to enhance system efficiency.

Location: Must be based in the United States

Salary: $85,200 - $143,300 per year

Company

Leading US real estate platform reimagining how people move through the real estate market.

What you will do

• Own and maintain Workday Core HR, ensuring system health and continuous improvement.
• Lead a team of analysts to map current processes, spot bottlenecks, and drive fixes.
• Partner with HR Product, Tech, Finance, and Payroll to deliver the Core HR roadmap.
• Drive self-service enablement to reduce employee reliance on the Employee Service Center (ESC).
• Translate complex system findings and recommendations into actionable insights for leadership.
• Use data-driven insights to prioritize smaller improvements and measure the success of changes.

Requirements

• Experience managing a team within HR operations or process improvement.
• Strong functional knowledge of Workday to understand system logic and complexity.
• Proven ability to map current state processes and design optimized future states.
• Experience using data to make decisions and track outcomes.
• Ability to drive work forward across cross-functional teams without direct authority.
• Must be based in the US (any of the 50 states, with limited exceptions).

Nice to have

• Experience collaborating with product teams on a technology roadmap.
• Familiarity with HR shared services or employee service center models.
• Background in requirements writing or process documentation.

Culture & Benefits

• Competitive base salary and eligibility for equity awards.
• Full remote work flexibility within the United States.
• Inclusive and innovative environment focused on employee growth.
• Recognized as one of Fortune's 100 Best Companies to Work For in 2025.