Lifecycle Operations Lead (HR Tech)

TL;DR

Lifecycle Operations Lead (HR Tech): Designing and optimizing operational workflows for Employee Relations and Transitions with an accent on automation and AI integration. Focus on reducing turnaround time for offboarding, scaling operational capacity through BI tools, and embedding compliance guardrails across 80+ countries.

Location: hirify.global (Global)

Salary: $36,900 — $93,400 USD

Company

hirify.global is a global HR platform that enables businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Design and maintain complex process maps, workflows, and standard operating procedures for Employee Relations and Transitions.
• Identify and scale AI-enabled workflows, including prompt-based tools and summarization, to improve operational efficiency.
• Manage the operational tool stack, including Zendesk, Kissflow, and Docusign, ensuring smooth rollouts and optimization.
• Develop and maintain BI dashboards to monitor queue health, quality signals, and the impact of automation.
• Collaborate with Product and Engineering teams to translate operational needs into technical requirements and product improvements.
• Support new country expansions by mapping lifecycle events and dependencies across internal and external stakeholders.

Requirements

• Experience in high-complexity tech-enabled operational teams across diverse global regions.
• Technical expertise in workflow and data processing systems with a strong drive for automation.
• Hands-on experience piloting and scaling AI workflows with a focus on quality, privacy, and risk.
• Advanced data analysis skills using BI tools and a focus on operational metrics.
• Fluent English (written and spoken).
• Ability to independently lead projects from "scout to scale" with minimal supervision.

Nice to have

• Experience working in a startup or high-growth environment.
• Previous experience working in a hirify.global setup.

Culture & Benefits

• Fully hirify.global "work from anywhere" policy with an asynchronous work culture.
• Flexible paid time off and flexible working hours.
• 16 weeks of paid parental leave.
• Dedicated learning budget and home office budget including IT equipment.
• Equity through stock options.
• Mental health support services.

Hiring process

• Interview with a recruiter.
• Interview with the future manager.
• Peer interview with team members.
• Bar Raiser interview.
• Prior employment verification check.