Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing client onboarding and driving product adoption for a privacy compliance platform with an accent on technical guidance and stakeholder relationship management. Focus on maximizing product usage, coordinating cross-functional teams for delivery, and identifying revenue growth opportunities through renewals and upsells.

Location: Remote (Must be based in LATAM or the Philippines)

Company

hirify.global is a leading-edge SaaS company that empowers businesses to comply with global privacy regulations through innovative software solutions.

What you will do

• Lead client onboarding and training sessions to ensure smooth implementation and strong platform adoption.
• Serve as the primary point of contact for clients, providing technical guidance and troubleshooting support.
• Build and maintain strong relationships with stakeholders by aligning product usage with business goals.
• Manage client-facing projects and coordinate cross-functional teams to ensure timely delivery.
• Partner with Sales teams to support renewals and identify upsell/cross-sell opportunities.
• Advocate for customer needs internally by collaborating with Product and Engineering teams to improve the client experience.

Requirements

• Must be based in LATAM or the Philippines.
• 2+ years of experience in Customer Success, Account Management, or Project Management within the SaaS industry.
• Bachelor's degree; a technical degree (Computer Science, Engineering, IT) is a plus.
• Strong technical aptitude and ability to troubleshoot complex software solutions.
• Exceptional communication and sales skills.
• Experience with CRM and customer success platforms (HubSpot experience is a plus).

Nice to have

• Experience working in distributed remote teams.
• Certifications in customer success or relevant technical fields.
• Collaborative approach to problem solving.

Culture & Benefits

• Growth-oriented culture with diverse learning opportunities.
• Opportunity to directly impact business strategy through your work.
• Competitive compensation package.
• Fully remote work environment.
• Additional benefits provided depending on your location.