Sr. Provider Customer Success Manager (Medtech)

TL;DR

Sr. Provider Customer Success Manager (Medtech): Managing strategic partnerships and ensuring optimal adoption of healthcare technology for enterprise accounts with an accent on ROI demonstration and operational alignment. Focus on identifying performance improvement opportunities, scaling best practices, and maintaining long-term strategic relationships with hospital systems and health plans.

Location: Remote (USA). Territory is California based, with occasional travel to Toronto, Canada.

Salary: $118,000 - $132,000 per year

Company

hirify.global is a leading provider of cloud-based healthcare software for the post-acute and acute care sectors.

What you will do

• Manage strategic partnerships with enterprise clients, serving as the primary point of contact and trusted advisor.
• Analyze comprehensive data to pinpoint opportunities for enhancing customer performance and scaling best practices.
• Align product capabilities with organizational goals to ensure optimal adoption and measurable value delivery.
• Develop and deliver narratives on product utilization to illustrate ROI to clients.
• Collaborate with market leadership on strategic initiatives and reconcile business or product challenges.

Requirements

• Must be based in the USA.
• 2-5 years of experience in healthcare, specifically within health systems, hospitals, or acute care settings.
• Mandatory exposure to healthcare organizations.
• Strong written and verbal communication, organizational, and project management skills.
• Analytical mindset with experience using CRM tools.

Nice to have

• Experience with SaaS or Electronic Health Records (EHR).
• Clinical delivery or applications experience.
• Entrepreneurial spirit.

Culture & Benefits

• Remote work environment.
• Comprehensive rewards package including base salary, bonus, and corporate benefits.
• Exposure to enterprise-level strategic account management.
• Occasional travel to the company headquarters in Toronto, Canada.