Associate Customer Service Technical Specialist (SaaS)

TL;DR

Associate Customer Service Technical Specialist (SaaS): Providing technical support for Consumer Compliance software with an accent on installation, troubleshooting, and SaaS configuration. Focus on resolving customer inquiries through SQL querying, web technology debugging, and cloud platform monitoring.

Location: Hybrid (8 days/month) in St Cloud, MN, USA

Salary: $47,600.00 - $81,250.00 USD

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, and other professionals.

What you will do

• Handle first-level customer inquiries via phone, email, chat, and web ticketing.
• Troubleshoot and resolve issues with Consumer Compliance software, distinguishing between user error and application deficiencies.
• Configure Compliance Solutions software within customer networks or on SaaS platforms.
• Perform database administration tasks using MS SQL Server, including scripting and stored procedures.
• Document all interactions and technical issues accurately within Salesforce CRM.
• Provide 24x7 pager coverage for specific products as required.

Requirements

• BA/BS degree in Computer Science, BCIS, or equivalent work-related experience.
• 1 year of previous technical customer service experience.
• Must be based in or able to work hybrid in St Cloud, MN.
• Working knowledge of cloud platforms such as Azure, Google Cloud, or AWS.
• Ability to maintain flexible work hours between 7:00 a.m. and 7:00 p.m.

Nice to have

• Experience with SaaS monitoring tools like Splunk or Datadog.
• Knowledge of web technologies: ASP.NET, AJAX, JSON, HTML, and CSS.
• Familiarity with XML, MSLT, XSD, and SOAP.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Financial security through 401(k), FSA, and HSA.
• Paid Parental Leave, Vacation, and Sick Time.
• Tuition Assistance Plan and Commuter Benefits.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• In-person interviews may be required at a hirify.global office.