Plus
Включить Plus
Назад
Company hidden
18 часов назад

Director of Customer Success (SaaS)

110 000 - 130 000CAD
Формат работы
remote (только USA)
Тип работы
fulltime
Грейд
director
Английский
b2
Страна
US/Canada
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Director of Customer Success (SaaS): Leading global customer support operations and success strategies for an AR and AI-driven software platform with an accent on customer retention, adoption, and operational excellence. Focus on scaling support workflows using AI, managing executive-level enterprise relationships, and bridging the gap between customers and product engineering.

Location: Remote (Canada and US). Travel is required (25-50%); must hold a valid passport and be legally eligible to travel internationally to Canada, the US, and the Caribbean.

Salary: 110K - 130K CAD

Company

hirify.global (a division of Harris) provides advanced AR and AI-driven software that empowers frontline workers in manufacturing, energy, and aerospace to access expertise and perform critical tasks.

What you will do

  • Develop and execute customer success strategies focused on retention, adoption, and value realization.
  • Build and maintain executive-level relationships with strategic enterprise customers.
  • Oversee global technical support operations, ensuring SLA adherence and timely issue resolution.
  • Drive continuous improvement of support workflows and customer experience using AI.
  • Collaborate with Product and Engineering teams to align the roadmap with customer feedback and prioritize defects.
  • Lead, mentor, and develop support agents while building scalable organizational structures.

Requirements

  • 8+ years of experience in Customer Success, Technical Support, or SaaS Operations.
  • 3+ years of leadership experience managing customer-facing teams in a SaaS or enterprise technology environment.
  • Must be based in Canada or the US.
  • Valid passport and legal eligibility for international travel (Canada, US, Caribbean) are mandatory.
  • Proficiency with Zendesk, Azure DevOps, CRM systems, and customer analytics tools.
  • Strong analytical, operational, and stakeholder management skills.

Culture & Benefits

  • 3 weeks’ vacation and 5 personal days.
  • Comprehensive Medical, Dental, and Vision insurance paid 100% by the company from day one.
  • Employee stock ownership and RRSP/401k matching programs.
  • Remote work flexibility and lifestyle rewards.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →