Manager, Customer Success (Healthcare)

TL;DR

Manager, Customer Success (Healthcare): Leading a blended team of Customer Success Advisors and Technical Leads to drive adoption, value realization, and retention within the health IT sector with an accent on operational excellence and product-aligned leadership. Focus on managing executive-level customer relationships, influencing product roadmaps, and scaling success playbooks.

Location: Must be based in the US (Remote)

Salary: $90,000 – $110,000 USD

Company

hirify.global is a leading provider of clinical communication and physician scheduling solutions designed to accelerate speed to care and reduce provider burnout.

What you will do

• Lead and coach a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
• Drive measurable outcomes in customer adoption, renewal readiness, and account health.
• Act as a product SME, influencing roadmap prioritization and participating in release readiness.
• Manage a select portfolio of high-level accounts and conduct strategic business reviews.
• Oversee technical operations, including Jira ticket trends and integration requirements.
• Coordinate customer communications for product releases and manage high-impact incident responses.

Requirements

• 4+ years of experience in Customer Success, Account Management, or SaaS leadership.
• 2+ years of people management experience focused on coaching and development.
• Proven track record of driving customer retention and revenue growth.
• Strong technical acumen and ability to translate complex concepts into value.
• Must be based in the United States.
• Ability to travel up to 25%.

Nice to have

• MBA, MSN, or equivalent advanced degree.
• Experience supporting multiple SaaS product lines.
• Proficiency with Salesforce, Atlassian (Confluence & Jira), and Zendesk.

Culture & Benefits

• Remote-first work environment.
• Comprehensive Health, Dental, Vision, Life, and Disability Insurance available from day one.
• 401K plan with company match and immediate vesting.
• Generous time off policy including 17 company holidays and 2 floating holidays.
• Clear opportunities for internal career advancement.