Strategic Accounts Manager (Healthcare/AI)

TL;DR

Strategic Accounts Manager (Healthcare/AI): Supporting and growing key client relationships for a payment integrity team with an accent on operational support and proactive problem solving. Focus on analyzing client data, managing cross-functional initiatives, and driving continuous improvement in client experience.

Location: Remote (United States)

Salary: $125,000 - $140,000

Company

hirify.global is an AI-powered clinical intelligence platform that streamlines access to quality care by improving payer-provider collaboration and healthcare economics.

What you will do

• Manage client communications, ensuring timely responses, issue resolution, and appropriate escalations.
• Analyze client data, trends, and performance metrics to generate insights for strategic decision-making.
• Develop customer-facing reports, presentations, and materials to convey recommendations and value.
• Support cross-functional initiatives regarding onboarding, implementation, and process improvements.
• Partner with operations, analytics, product, and clinical teams to solve complex client challenges.
• Lead monthly and quarterly business reviews both internally and with external clients.

Requirements

• Bachelor’s degree in a related field.
• 6+ years of experience in account management, client success, healthcare operations, or consulting.
• Must be based in the United States.
• Strong analytical mindset with the ability to interpret data and identify trends.
• Proven experience collaborating with both business and operational teams.
• Ability to operate effectively in a fast-paced environment with shifting priorities.

Nice to have

• Healthcare domain experience, specifically working with health plans.
• Familiarity with Mac, Google Suite, Confluence, and JIRA.
• Experience supporting strategic client implementations or operational process improvements.
• Project management experience involving multiple stakeholders.

Culture & Benefits

• Fully remote work arrangement with approximately 10% travel.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401K retirement plan with company match, plus FSA and HSA options.
• Flex Time Off and company holidays.
• Up to 14 weeks of paid parental leave and pet insurance.

Hiring process

• Preliminary phone screening with Talent Acquisition.
• Interview with the Hiring Manager.
• Behavioral interview(s).