Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Managing a large portfolio of clients to ensure retention and maximize value through proactive engagement and renewal management with an accent on revenue expansion and account growth. Focus on driving subscription cycles, identifying up-sell/cross-sell opportunities, and acting as a liaison between customers and internal departments to enhance product value.

Location: Remote (must be based in the US)

Salary: $80,000 – $100,000 per year

Company

hirify.global provides software solutions and data analytics for the healthcare and emergency response community, including EMS, hospitals, and fire services.

What you will do

• Manage a large book of assigned clients to ensure account retention and maximize partnership value.
• Drive the SaaS contract renewal process and achieve recurring revenue retention goals.
• Generate a pipeline of up-sell and cross-sell opportunities by informing clients of new products and features.
• Track and forecast customer health, renewal, and growth metrics for leadership reporting.
• Collaborate cross-functionally to streamline contracting processes and advocate for client needs.
• Maintain accurate account documentation and hygiene within the CRM.

Requirements

• Proven experience in renewing and retaining customer contracts, preferably within a SaaS organization.
• Ability to drive product value and ensure customer adoption in a high-volume environment.
• Strong communication and negotiation skills, with the ability to influence C-suite executives.
• Technical aptitude with MS Office Suite, CRM, and tools like Gong.
• Familiarity with MEDDICC or similar consultative sales methodologies.
• Must be based in the US and able to travel up to 25%.

Nice to have

• Direct industry experience with fire, emergency services, healthcare, or hospitals.

Culture & Benefits

• 100% virtual work arrangement following the Remote Work Policy.
• Competitive base salary plus bonuses.
• Comprehensive benefits and perks.
• Collaborative, community-focused work environment.
• Equal opportunity employer committed to diversity and inclusion.