Customer Success Manager (Government)

TL;DR

Customer Success Manager (Government): Ensuring successful adoption and utilization of healthcare compliance products for licensure boards and associations with an accent on relationship management and product enablement. Focus on driving product adoption, monitoring usage data, and expanding solutions within existing accounts to ensure long-term customer retention.

Location: Remote (Must be based in the US)

Salary: $75K – $100K

Company

hirify.global simplifies workforce compliance management across healthcare using innovative technology to create a connected and efficient ecosystem.

What you will do

• Serve as the primary point of contact for licensure boards and associations to build trusted long-term partnerships.
• Onboard new users and conduct training sessions to ensure effective technology utilization.
• Lead regular check-in calls and account reviews to address evolving client needs and product usage.
• Track and analyze usage data to provide optimization recommendations for clients.
• Identify and resolve barriers to success, escalating complex issues when necessary.
• Collaborate with sales and marketing to identify expansion opportunities within existing accounts.

Requirements

• 2+ years of experience in Customer Success or Account Management, preferably in software.
• Experience working with government agencies or public sector organizations is strongly preferred.
• Bachelor's degree in Business Administration, Public Policy, or equivalent professional experience.
• Proficiency in CRM tools such as Gainsight, HubSpot, or Salesforce.
• Strong communication and presentation skills for building rapport at all organizational levels.

Culture & Benefits

• Professional development allowance and flexible PTO, including birthday and volunteering leave.
• 401K with company matching and financial planning resources.
• Medical, dental, and vision coverage with HSA and FSA options.
• Annual Lifestyle Spending Account (LSA) for wellness, gym, or WFH equipment.
• Awarded as one of BuiltIn's Best Places to Work and a Silver Stevie Award winner.