Customer Success Associate (Digital Health)

TL;DR

Customer Success Associate (Digital Health): Managing and growing the SMB customer base for a virtual care platform with an accent on driving adoption, retention, and revenue expansion. Focus on executing strategic implementation plans, optimizing client loyalty, and upselling product offerings to increase value for chronic condition care.

Location: Remote (USA)

Salary: $94,800 - $117,750 (OTE)

Company

hirify.global is a virtual-first healthcare company using behavioral science and AI to help individuals manage chronic conditions like obesity and diabetes.

What you will do

• Lead SMB client needs and marketing strategies to drive adoption and retention.
• Execute new business launches and manage strategic, long-term client relationships.
• Serve as the primary point of contact and escalation for clients, consultants, and partners in the SMB segment.
• Design strategies to improve customer loyalty and build scalable operational processes.
• Drive revenue growth by upselling existing customers to expand their suite of product offerings.
• Collaborate with Sales, Marketing, and Client Operations to enhance cross-functional workflows.

Requirements

• Bachelor’s degree and 2+ years of relevant professional experience.
• Must be based in the USA.
• Background or experience working in Healthcare and Digital Health.
• Proven track record of driving revenue expansion and relationship development strategies.
• Proficiency with tools including Salesforce, Zendesk, Excel, and Google Suite.
• Ability to manage complex projects and use data to drive decision-making.

Culture & Benefits

• Remote-first work-from-home culture.
• Competitive salary with a generous annual cash bonus.
• Flexible Time Off, generous parental leave, and mental health support.
• Comprehensive health, dental, and vision insurance with high employer contributions.
• 401k retirement savings plan and Lifestyle Spending Account (LSA).