Disputes Paralegal (Legal)

TL;DR

Disputes Paralegal (Legal): Managing and triaging incoming legal disputes and drafting responses with an accent on high-volume case management and litigation support. Focus on refining intake workflows and utilizing AI tools to improve operational efficiency.

Location: Remote (Must be based in the US; hubs in New York, San Francisco, Seattle, and Los Angeles)

Salary: $65 – $90 per hour

Company

hirify.global is the largest livestream shopping platform in North America and Europe, enabling users to buy, sell, and discover items across hundreds of categories.

What you will do

• Manage and triage incoming disputes, including demand letters, pre-litigation disputes, and arbitration threats.
• Draft and send initial responses to users following established templates and escalation protocols.
• Maintain and organize case tracking systems to ensure no matters are overlooked.
• Coordinate with Trust & Risk, Customer Experience, and Legal Operations to gather relevant documentation.
• Support Litigation Counsel by organizing records, summarizing communications, and tracking deadlines.
• Refine intake workflows and response playbooks using AI-driven tools.

Requirements

• 5+ years of paralegal or legal support experience, preferably in litigation or high-volume disputes.
• Proven experience with demand letter intake and structured legal correspondence workflows.
• Strong written communication skills with the ability to calibrate tone for sensitive situations.
• Excellent organizational skills to manage a large volume of simultaneous matters.
• Must be based in the United States.

Nice to have

• Familiarity with legal matter management tools or case tracking systems.
• Experience with AI platforms such as GC AI, Claude CoWork, and Glean.
• Prior experience working at a tech company, marketplace, or fast-paced startup.

Culture & Benefits

• Opportunity to work in a high-growth environment at the #1 Best Startup Employer in America.
• Remote co-located team structure with hubs across the US and internationally.
• Fast-paced culture focused on high-impact work and user-centricity.
• Inclusive environment committed to equal opportunity and diversity.