Total Loss Settlement Supervisor (Insurance)

TL;DR

Total Loss Settlement Supervisor (Insurance): Overseeing the full lifecycle of total loss claims and mentoring a team of adjusters with an accent on KPI achievement, quality audits, and state compliance. Focus on driving adjuster performance, resolving complex claim escalations, and implementing team-wide settlement strategies.

Location: Remote (Must be based in the US; no visa sponsorship provided)

Salary: $85,000–$93,000

Company

hirify.global is a claims technology provider offering cloud-based claims management, virtual vehicle appraisals, and loss recovery services.

What you will do

• Oversee the full claims lifecycle, including creation, assignment, and SOP adherence.
• Mentor and coach adjusters through one-on-ones and training to meet client KPIs.
• Manage HR tasks, disciplinary actions, hiring, and onboarding processes.
• Analyze team performance and deliver detailed reports to leadership.
• Perform quality audits and call assessments to identify trends and training opportunities.
• Act as the primary point of contact for customer and client escalations to ensure full resolution.

Requirements

• Current leadership experience in total loss settlements with an insurance carrier.
• 2-5 years of Auto Total Loss Settlement experience in the Insurance Industry.
• 1+ year of proven team leadership results.
• Proficiency with estimating platforms such as Mitchell, CCC One, or Audatex.
• Strong understanding of UPD estimates, total loss classification, and fraud detection.
• Must be authorized to work in the US without sponsorship.

Culture & Benefits

• Fully remote work environment with a flexible PTO policy.
• Comprehensive medical, dental, and vision plans through Blue Cross Blue Shield.
• 401(k) with a 4% company match and HSA contributions.
• Company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Professional development through mentorship programs and a "promote when ready" culture.
• Annual in-person connection events including a Summit and Roadshows.