Senior Account Manager (Mid-Market) - German Speaking

TL;DR

Senior Account Manager (Mid-Market) - German Speaking (SaaS/AI): Drive growth of existing EMEA mid-market accounts through pipeline development, renewals, and consultative selling with an accent on AI-powered customer service solutions. Focus on strategic sales processes, cross-functional collaboration, and building long-term customer partnerships.

Location: Dublin, Ireland (Hybrid - office at least 3 days per week)

Company

hirify.global is the AI Customer Service company helping businesses deliver always-on, impeccable customer service via AI agent Fin and the Customer Service Suite.

What you will do

• Drive pipeline and revenue by developing your book of accounts and outbound efforts in large EMEA accounts.
• Secure customer renewals through proactive lifecycle management for long-term partnerships.
• Execute structured, data-driven sales processes with accurate forecasting.
• Act as consultative partner using value selling, ROI analysis, and multithreading within accounts.
• Lead cross-functional teams including Solution Engineers, CSMs, Product, and Marketing to close complex deals.
• Master hirify.global's product suite, especially AI capabilities, and connect to customer KPIs.
• Build strong customer relationships by understanding workflows, metrics, and executive priorities.

Requirements

• Fluent German to a solid business level is essential
• 5+ years in B2B SaaS closing role with quota attainment; CS, CX, or CRM experience advantageous
• Proven business development to generate pipeline and manage book of business
• Strong consultative skills: value-based selling, ROI, negotiation
• Technical curiosity in AI to translate features into business outcomes
• Cross-functional influence and project management abilities
• Exceptional communication tailored to audiences; growth mindset

Nice to have

• Experience with Value Selling, Command of the Message, MEDDPICC
• Familiarity selling AI-enabled products or automation tools
• Additional European languages

Culture & Benefits

• Competitive salary and equity
• Regular compensation reviews
• Pension scheme with match up to 4%, life assurance, health and dental insurance
• Flexible paid time off, paid maternity/paternity leave
• Lunch weekdays, snacks, Cycle-to-Work scheme, MacBooks
• Unlimited access to AI tools like Claude Code; hybrid policy with office 3+ days/week