Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing customer retention and portfolio expansion for an AI-powered business calling platform with an accent on strategic partnership and revenue growth. Focus on running Executive Business Reviews, reducing churn, and identifying organic expansion opportunities within a global client book.

Location: Hybrid (Barcelona, Spain) — 4 days in-office

Company

Global AI-powered business calling platform providing communication infrastructure for over 30,000 professionals worldwide.

What you will do

• Act as a strategic business partner by running Executive Business Reviews tied directly to client KPIs.
• Own the full renewal cycle, forecasting risk and implementing proactive save strategies to hit retention targets.
• Identify and close organic growth opportunities, including increased seat count and platform adoption.
• Develop and maintain customer health frameworks using HubSpot and analytics to intervene before issues escalate.
• Advocate for clients internally by partnering with Product, Support, and Engineering to influence the product roadmap.
• Cultivate long-term partnerships with decision-makers and C-suite budget holders.

Requirements

• 3+ years of experience in Account Management or Customer Success within B2B SaaS.
• Proven track record of independently managing renewals and hitting expansion targets.
• Experience building and utilizing customer health score frameworks and leading indicators.
• Ability to navigate multi-stakeholder accounts and conduct reviews with C-suite executives.
• Commercial and data-driven mindset with proficiency in Excel/Sheets and CRM reporting.
• English: Business fluency required; Spanish is a plus.

Culture & Benefits

• Unlimited Paid Time Off and designated volunteering days.
• Professional growth via 1:1 coaching, Leaders Academy, and a dedicated L&D budget.
• Hardware provided, including a MacBook for work.
• Well-being perks such as a Fitness Allowance and quarterly Recharge Fridays.
• Team-building events and referral bonuses.