Account Manager (Czech/Slovak)

TL;DR

Account Manager (SaaS): Owning customer retention and portfolio expansion for an AI-powered communication platform with an accent on strategic partnership and commercial outcomes. Focus on running Executive Business Reviews, forecasting churn risk, and identifying organic growth opportunities.

Location: Hybrid (4 days in-office) in Barcelona (Spain) or Prague (Czechia)

Company

AI-powered business communication platform helping 5,000+ sales and support teams drive more revenue.

What you will do

• Act as a strategic business partner by running Executive Business Reviews tied to client KPIs.
• Own the full renewal cycle, forecasting risks and implementing proactive save strategies.
• Identify and close organic growth opportunities, including increased seat count and platform adoption.
• Build and maintain customer health frameworks using HubSpot and analytics tools.
• Advocate for clients internally, partnering with Product and Support to influence the roadmap.

Requirements

• 2+ years of experience in Account Management or Customer Success within B2B SaaS.
• Proven track record of independently managing a book of business and hitting retention/expansion targets.
• Experience working with customer health metrics and leading indicators.
• Ability to navigate multi-stakeholder accounts and present to C-suite executives.
• Business fluency in English and Czech or Slovak.
• Proficiency with CRM tools like HubSpot, Gainsight, or Planhat.

Culture & Benefits

• 1:1 coaching sessions and L&D budget through Leaders Academy.
• Unlimited Paid Time Off and volunteering days.
• Quarterly "Recharge Fridays" and fitness allowance.
• Company MacBook and referral bonuses.
• Virtual and physical team buildings and company merchandise.