Director of Client Operations (Healthcare)

TL;DR

Director of Client Operations (Healthcare): Leading client teams for dedicated accounts to achieve total client satisfaction through managing service delivery, account metrics, and business development. Focus on troubleshooting issues, ensuring regulatory compliance including HIPAA, and partnering with sales and IT for operational excellence and growth.

Location: Hybrid position in Chicago, IL; able to travel at least 75% of the time

Salary: 85,000–100,000 USD

Company

Healthcare services provider focused on client operations and satisfaction.

What you will do

• Implement and manage multiple client accounts within assigned territory
• Maintain client relationships via site visits, check-ins, and timely issue resolution
• Monitor account metrics, adjust staffing, and drive financial performance
• Develop new business opportunities and partner with sales to close deals
• Recruit, hire, train, and evaluate team members
• Troubleshoot service issues and ensure compliance with regulations like HIPAA

Requirements

• Bachelor’s degree in Business/Medical Management
• Minimum 4 years’ management experience in healthcare setting; ROI experience required
• RHIT certification preferred; valid driver’s license with safe driving history
• Demonstrated leadership, communication, problem-solving, and decision-making skills
• Strong computer skills, ability to multitask in fast-paced environment
• Able to travel at least 75% of the time

Culture & Benefits

• Fast-paced, dynamic environment valuing self-directed problem solvers
• Promotion of core company values
• Opportunities for professional growth through learning new products and services