Onsite Client Operations Supervisor (Healthcare)

TL;DR

Onsite Client Operations Supervisor (Healthcare): Oversee efficient operation of assigned accounts at healthcare facilities, manage onsite and remote ROIS staff, training, staffing, and coverage with an accent on meeting revenue goals, productivity, and quality. Focus on scheduling, workflow distribution, HIPAA compliance, release of information processes, and customer satisfaction.

Onsite in Jacksonville, FL, USA

Hourly: $20–$24 USD

Company

hirify.global provides release of information services for healthcare facilities.

What you will do

• Answer client and ROIS questions, meet facility revenue goals, identify productivity opportunities.
• Prepare reports, monitor productivity and quality, ensure high customer satisfaction.
• Train, evaluate, hire, discipline, and terminate ROIS staff; manage scheduling and payroll.
• Distribute workflow, maintain confidentiality, review and revise procedures.
• Perform quality reviews, validate ROI requests per statutes, handle medical record retrieval, scanning, logging, billing, and certification.
• Attend meetings, manage supplies, submit expenses, comply with company policies.

Requirements

• Onsite in Jacksonville, FL, USA; ability to travel
• High School Diploma or GED required; some college preferred.
• RHIT certification or pass ROI Certification course (85%+) within 90 days required.
• Valid driver’s license and safe driving history.
• Knowledge of HIPAA privacy standards required.
• Effective communication with clients, staff, and management.
• Experience with medical records or healthcare beneficial; medical terminology coursework preferred.

Culture & Benefits

• Work under Director of Client Operations and facility contacts.
• Compliance with company handbook and policies.
• Opportunity for training and certification.