Customer Success Manager (Italian, English & Spanish)

TL;DR

Customer Success Manager (Italian, English & Spanish): Re-engage past and inactive Advisory clients and generate new business opportunities for hirify.global VDR with an accent on outreach activities, product presentations, and client relationship nurturing. Focus on reactivating churned clients, closing deals, monitoring usage, and ensuring high adoption and retention.

Location: Italy (remote-first)

Company

Global B2B SaaS product company offering secure document sharing via Virtual Data Room and board collaboration platform.

What you will do

• Map clients and perform outreach via cold calls, emails, and LinkedIn
• Present product, conduct demos, onboarding, and training
• Research clients to identify value from the product
• Engage clients throughout their journey with check-ins to boost adoption and retention
• Reactivate churned clients, seek referrals, and find additional projects
• Monitor VDR activity, address issues, and build trusted relationships

Requirements

• 2+ years in full sales cycle position
• Strong business communication in English, Italian, and Spanish
• Knowledge of sales techniques for objections, negotiation, proposals, and closing
• Proactive work ethic, fast learner, adaptable based on feedback
• Ability to build rapport with result-driven mindset

Nice to have

• Expertise in upselling and cross-selling
• Experience in customer success environment
• B2B SaaS tech industry background
• Financial knowledge and market trends
• German or French proficiency

Culture & Benefits

• Remote-first flexibility, home workspace and co-working budgets, IT equipment
• hirify.global Academy courses, external learning investment, personal development plans
• Tailored wellness package, sports funding, 22 PTO days, paid health time-off
• Core values: Commitment, Excellence, Collaboration, Trust, Care
• Internal mobility, referral program, meetups budget

Hiring process

• Screening call with Talent Acquisition (30 mins)
• Roleplay with Hiring Manager (60 mins)
• Competency interview with Talent Acquisition (60 mins)
• Hiring Manager interview (60 mins)