Customer Support Specialist (Vietnamese Speaker)

TL;DR

Customer Support Specialist (Vietnamese Speaker): Efficiently respond and communicate with clients via livechat to understand and service their needs, analyze customer data for recommendations and resolutions. Focus on resolving product or service concerns, building rapport, diffusing conflicts, and ensuring positive long-term relationships.

Location: Southeast Asia

Company

Dynamically growing company with its own product.

What you will do

• Respond to clients via livechat to understand and service their needs.
• Analyze customer data to make recommendations and resolve problems.
• Clarify issues, determine causes, select and explain solutions, and follow up for resolution.
• Build rapport, diffuse conflicts, and foster long-term relationships for repeat business.
• Contribute to team efforts and meet quality standards in customer adjustments.

Requirements

• Proficiency speaking and writing in Vietnamese and English
• Computer literacy
• Ability to identify and present problem solutions verbally and in writing
• Strong interpersonal skills
• High level of professionalism, attention to detail, and punctuality
• Own laptop (Windows 8GB RAM min or Mac 2015+ model) and stable internet

Culture & Benefits

• Trainee period
• 12 shifts annual leave and 8 shifts sick leave per year
• Professional education budget
• Language learning budget
• Wellness budget (gym, sports gear)