Customer Care Specialist

TL;DR

Customer Care Specialist (Customer Support): Providing high-quality support to electricians across Australia via phone, email, and chat with an accent on empathy and professionalism. Focus on resolving complex inquiries, managing orders through CRM, and ensuring exceptional customer experiences.

Location: On-site in Old Reynella, South Australia, Australia

Company

hirify.global Accessories provides high-quality electrical components and accessories to professionals across Australia.

What you will do

• Manage customer interactions across phone, email, and live chat with empathy and professionalism.
• Assist electricians with product inquiries and order navigation.
• Resolve customer complaints and issues with a personal touch.
• Collaborate with internal teams to ensure swift resolution of customer concerns.
• Maintain accurate interaction and transaction records using the CRM system.
• Act as a brand ambassador by delivering "WOW" service in every interaction.

Requirements

• Minimum 5 years of experience in customer service or customer experience.
• Strong communication skills and a proactive personality.
• Ability to multitask, prioritize, and manage time effectively.
• Proactive problem-solving approach.
• Commitment to learning technical and product knowledge.
• Proficiency with computer systems and CRM software.

Culture & Benefits

• Permanent role offering long-term job security.
• Standard working hours: Monday to Friday (no weekends).
• Competitive salary and benefits package.
• Supportive and inclusive work environment.
• Convenient onsite parking.