Customer Support Specialist (Spanish)

TL;DR

Customer Support Specialist (Spanish): Handling first-point-of-contact communications for creators and partner agencies on a global live-streaming platform with an accent on time-to-resolution and user satisfaction. Focus on streamlining the feedback loop between Support, QA, and Compliance to ensure seamless creator experiences.

Company

hirify.global is a top-ranked global live-streaming platform connecting over 400K monthly active users through interactive video and real-time community events.

What you will do

• Serve as the first point of contact for creators and partner agencies.
• Translate complex policies into clear, human, and empathetic answers.
• Work to shorten time-to-resolution and increase overall user satisfaction.
• Own the first response and provide complete context before escalating issues.
• Strengthen the communication loop between Support, QA, and Compliance teams.

Requirements

• English: B2 level proficiency required
• Spanish: B1+ level proficiency required
• Ability to maintain transparent and empathetic communication with users.
• Skill in translating internal policies into user-friendly communication.