Customer Service Agent (Multilingual)

TL;DR

Customer Service Agent (Multilingual): Handle customer inquiries for public procurement platform across Europe with an accent on multichannel support, issue resolution, and product guidance. Focus on ensuring smooth onboarding, maintaining SLAs, and contributing to process improvements.

Location: Hybrid in Stockholm, Sweden

Company

Fast-growing technology company revolutionizing public procurement with software platforms connecting buyers and suppliers across Europe.

What you will do

• Handle and prioritize customer inquiries via phone, email, and digital channels, documenting in Jira and support systems.
• Provide clear responses, investigate issues, guide solutions, and escalate complex cases while keeping customers informed.
• Support onboarding and basic product guidance for new customers.
• Collaborate with teams to identify recurring issues and improve products and processes.
• Contribute to meeting customer satisfaction and SLA targets across markets.

Requirements

• Proven experience (2+ years) in customer service, support, or client-facing roles
• Professional fluency in Swedish and English, plus one of: Norwegian, Danish, Finnish (written and spoken)
• Strong communication skills to explain technical topics simply.
• Structured approach to manage multiple priorities.
• Problem-solving mindset and calm under pressure.
• Comfortable with support systems, CRM, and digital platforms.

Nice to have

• Experience supporting public sector customers.
• Basic knowledge of procurement processes.
• Previous work in a SaaS environment.

Culture & Benefits

• Hybrid work model balancing office collaboration and home flexibility.
• Health and insurance plans, pension, paid parental leave (varies by country).
• Social events and competitive salary packages.
• Dynamic culture focused on growth, trust, and international teamwork.

Hiring process

• Applications reviewed on receipt; interviews with potential candidates as they apply.
• Possible background checks with applicant consent.