Product Support Specialist (SaaS)

TL;DR

Product Support Specialist (SaaS): Delivering high-quality technical support and ensuring user success on the hirify.global platform with an accent on prompt issue resolution and product expertise. Focus on investigating technical bugs, collaborating with Tier 2 teams, and enhancing user experience through product feedback.

Location: On-site in Prague (daily attendance required)

Company

Digital intelligence platform empowering businesses to analyze web traffic and digital strategies.

What you will do

• Provide personalized and accurate responses to customer inquiries primarily via email.
• Maintain high satisfaction ratings and ensure speedy resolution of user issues.
• Master the hirify.global platform to provide expert-level solutions.
• Identify, investigate, and escalate technical bugs to the Tier 2 support team.
• Gather and share user feedback to drive product improvements.
• Collaborate in person with the team to ensure smooth communication.

Requirements

• Strong verbal and written English communication skills.
• Tech-savvy mindset with the ability to learn new software quickly.
• Critical thinking and problem-solving capabilities.
• High level of organization and ability to prioritize tasks.
• Must be based in Prague for daily on-site work.

Nice to have

• Experience with Zendesk or similar support tools.
• Previous background working with SaaS platforms.
• Prior experience in customer support or customer care.

Culture & Benefits

• 5 weeks of annual vacation plus a day off during your birthday month.
• Equipment provided: latest MacBook M4.
• Financial perks: stock options, meal vouchers, and a multisport card.
• Office environment: modern space with snacks, drinks, and regular team events.
• Broad opportunities for career growth and internal mobility across departments.