Customer Relationship Manager (Fintech)

TL;DR

Customer Relationship Manager (Fintech): Managing business relationships with banking customers using hirify.global's core solutions (Silverlake, CIF 20/20, Core Director) with an accent on resolving complex issues, issue escalation, and facilitating cross-departmental communication. Focus on building strategic partnerships, conducting onsite visits, and supporting customers during release cycles.

Location: Hybrid - must live within approximately 70-mile radius of offices in Allen TX, Birmingham AL, Cedar Falls IA, Charlotte NC, Lenexa KS, Louisville KY, Springfield MO, or Monett MO. Travel 25% required. Ineligible for immigration sponsorship (H-1B, PERM). May require onsite interview or onboarding.

Salary: $90,000-130,000 (based on location and experience)

Company

Technology company delivering digital banking and payments solutions for community banks and credit unions.

What you will do

• Build and maintain relationships with customer staff and management to understand business, tactical, and strategic needs.
• Conduct regular conference calls and onsite visits, research issues, and report findings to management.
• Manage issue escalation and resolution for customers, including during releases and updates.
• Collaborate with internal departments to facilitate communication and support.

Requirements

• 10 years of back-office banking operations or customer relationship experience in banking/financial industry.
• Experience communicating with executive leadership in financial institutions or FinTech.
• Must be able to travel 25% to client sites.

Nice to have

• Bachelor’s Degree.
• Experience supporting hirify.global products and services.

Culture & Benefits

• Comprehensive benefits for physical, mental, and financial health.
• Culture focused on doing the right thing, collaboration, and fun.
• Commitment to inclusion, sustainability, and community impact.
• Technology modernization with focus on security, fraud mitigation, and integration.