Dealer Operations Specialist (Automotive)

TL;DR

Dealer Operations Specialist (Automotive): Managing dealership operations to increase profitability and customer retention with an accent on customer experience and parts inventory optimization. Focus on building relationships with dealer operators, analyzing market trends, and delivering data-driven presentations to drive sales objectives.

Location: Lansing, MI, USA

Company

hirify.global is a global partner to vehicle manufacturers and retailers, providing tailored solutions for sales performance, repair optimization, and consumer engagement.

What you will do

• Build and maintain professional relationships with 30-40 assigned dealers, operators, and regional teams.
• Evaluate and improve the service customer experience based on data and observations to increase loyalty and CSI performance.
• Analyze marketing and merchandising plans against OEM brand direction and market trends to identify business opportunities.
• Consult with dealerships to grow fixed operations and maximize the OEM Parts program to achieve sales objectives.
• Prepare data-driven agendas and presentations for remote dealer contacts to address retention and revenue priorities.

Requirements

• Must be based in or able to work in Lansing, MI, USA
• Proven experience in delivering data-driven presentations to various levels of management.
• Previous customer service experience with a creative approach to problem resolution.
• Analytical mindset with the ability to interpret metrics and reports.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams).
• Excellent verbal and written communication skills.

Culture & Benefits

• Collaborative team environment with a high degree of autonomy in territory management.
• Opportunity to make a measurable impact on dealer and customer success.
• Equal Employment Opportunity employer committed to workforce diversity.