Dealer Relationship Manager (Automotive)

TL;DR

Dealer Relationship Manager (Automotive): Managing and growing relationships with franchise automotive dealers to drive the adoption of LoJack connected car solutions with an accent on customer satisfaction and account profitability. Focus on reducing churn, optimizing sell-through rates, and coordinating between dealers and internal teams.

Location: Virtual (WA, CA, OR). Must be based in Washington, California, or Oregon.

Company

hirify.global is a global leader in data and software services transforming every touchpoint of the vehicle lifecycle into a connected digital experience.

What you will do

• Develop and maintain strong relationships with franchise dealers, acting as the primary point of contact to provide tailored solutions.
• Collaborate with internal teams to ensure timely service delivery and implement improvements based on client feedback.
• Analyze account performance to identify opportunities for growth, upselling, and cross-selling within the dealer network.
• Drive the adoption of LoJack solutions across sales, service, F&I, and store management departments.
• Manage dealer onboarding, account maintenance, and resolve issues regarding products and billing accuracy.
• Utilize Salesforce.com to document the sales process and prepare training presentations for dealers.

Requirements

• 5+ years of experience in franchise dealerships or large-scale integrated software sales to automotive franchise dealerships.
• Must be based in Washington, California, or Oregon.
• Proven track record of reducing churn and maintaining high customer satisfaction (CSI).
• Proficiency with Salesforce, MS Office (Word, Excel, PowerPoint), and LinkedIn.
• Willingness to travel up to 75% of the time, including overnight stays.
• Availability to work extended hours and be on-call after regular business hours as needed.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Innovative corporate culture focused on cognitive answers, insights, and automation.
• Opportunity to work within the New Car Franchise Dealer segment, the company's highest growth division.
• Global environment with operations in more than 90 countries.