Client Services Manager

TL;DR

Client Services Manager (Travel Management): Lead onboarding and implementation of new User Agencies and provide ongoing strategic support and account management to existing and prospective agencies. Focus on developing detailed implementation plans, managing 90-day onboarding timelines, overseeing system configurations, and conducting bi-annual performance reviews.

Location: Remote (US, Pacific Time Zone; one week in-person orientation in Virginia Beach, VA required; available for on-site meetings in Sacramento, CA within 24 hours’ notice)

Company

CI Azumano Travel is hirify.global' full-service travel management company offering 24/7 traveler support, travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

What you will do

• Lead onboarding and implementation of new User Agencies with detailed plans, timelines, and weekly calls.
• Oversee integration of custom travel policies, rule classes, approval processes, user roles, permissions, and system maintenance.
• Develop tailored strategies and goals for User Agencies at STP request and maintain strong professional relationships.
• Provide proactive account management for long-term engagement and program growth.
• Conduct bi-annual analysis of top User Agencies, identify opportunities, and align with strategic objectives.
• Utilize CRM software to track activities, onboarding progress, and agency engagement.

Requirements

• Operate on Pacific Time Zone (PT, UTC -8:00) work schedule
• Travel with STP staff to meetings throughout the state at no additional cost.
• Available for on-site meetings in Sacramento, CA within 24 hours’ notice
• Experience in client services, account management, and onboarding in travel or similar industry.
• Strong communication and relationship-building skills for agency interactions.
• Proficiency in CRM software and reporting.

Culture & Benefits

• Competitive pay, comprehensive medical, dental, vision, life, disability benefits.
• Voluntary benefits, health savings and flexible spending accounts, 401K retirement plan.
• Flexible work-life balance, professional development, performance recognition programs.
• Collaborative work environment embracing mission to provide financial and non-financial benefits.
• Paid leave programs for full-time employees working at least 30 hours/week.