Onboarding Account Manager (Travel)

TL;DR

Onboarding Account Manager (Travel): Managing the initial launch phase and long-term satisfaction of commerce platform partners with an accent on project management, technical implementation, and strategic guidance. Focus on optimizing partner workflows, reducing churn through software stickiness, and driving revenue growth.

Location: Remote (Must be based in the US, specifically mentioned for Colorado)

Salary: $75,000 – $85,000

Company

hirify.global is a premier hub for active lifestyle enthusiasts, providing best-in-class content and commerce platforms for the outdoor, wellness, and endurance industries.

What you will do

• Lead the partner onboarding process from post-contract signing through go-live and beyond.
• Coordinate schedules and collaborate with internal stakeholders including engineering and sales during the design phase.
• Act as the primary point of contact for Inntopia Commerce and Marketing Cloud partners.
• Provide strategic guidance and consultative services to enhance partner revenue and optimize ROI.
• Troubleshoot software system integrations and report bugs and feature requests to the development team.
• Conduct trainings and facilitate webinars to ensure partners maximize platform utilization.

Requirements

• 5+ years of Resort/Hospitality related experience, preferably with software systems.
• Strong project management, organization, and account management skills.
• Technical aptitude including knowledge of HTML concepts and CRM/customer databases.
• Understanding of Microsoft SQL based databases and query constructs.
• Understanding of the Agile Development Process.
• Must be authorized to work in the US.

Nice to have

• Experience in Travel Commerce and call centers.
• Proficiency with Salesforce for account management and record-keeping.
• Experience with Active Campaign, Acoustic ESP, or other Marketing Automation tools.
• Familiarity with Property Management Systems (PMS), POS, Ticketing, and Reservation systems.

Culture & Benefits

• Comprehensive health, vision, and dental insurance.
• Retirement plan and sick leave.
• Flexible Time Away policy.
• Commitment to a diverse and inclusive workplace.