Field Service Engineer (MedTech)

TL;DR

Field Service Engineer (MedTech): Lead onsite installation, troubleshooting, repair, and maintenance of advanced quantum imaging equipment at client sites with an accent on complex system diagnosis, customer support, and service process development. Focus on conducting technical training, managing inventory, and collaborating with R&D for product improvements and feedback from field operations.

Location: Office in Ulm, Germany; Remote within Germany; Hybrid model; Willingness to travel up to 70% domestically and internationally required

Company

Fast-growing startup innovating quantum technology for real-time metabolic imaging to improve cancer detection and treatment, headquartered in Ulm, Germany.

What you will do

• Lead complex onsite system installations, troubleshooting, repairs, upgrades, and preventative maintenance for customer equipment.
• Provide technical advice, serve as key contact for customer accounts, and ensure thorough documentation of all service activities.
• Support development of service processes, SOPs, KPIs, workflows, and technical documentation.
• Conduct customer training on troubleshooting and maintenance.
• Collaborate with R&D and engineering teams on feedback, product testing, and continuous improvements.
• Manage spare parts inventory and ensure compliance with regulations, safety, and quality standards.

Requirements

• Degree in Engineering (Electronics/Mechanics preferred)
• Minimum 5 years in field service, preferably MedTech/BioTech or regulated industries
• Strong knowledge of electronics, precision mechanics, and industrial automation
• Experience developing service processes and providing technical training
• Proven troubleshooting of complex systems and customer relationship management
• Valid driver’s license; Willingness to travel up to 70%

Culture & Benefits

• International team from over 30 nationalities with open communication and collaboration
• Hybrid model with onsite work at state-of-the-art facilities and home-office opportunities
• Indefinite employment contract, 30 vacation days, flexible hours
• Annual health budget (Allianz bKV), EGYM Wellpass
• Relocation support
• Competitive compensation with stock options