Solutions Architect (SaaS)

TL;DR

Solutions Architect (SaaS/AI): Designing and implementing technical architectures to modernize IT help desk workflows with an accent on API integrations and customer-centric solution design. Focus on translating ambiguous business requirements into crisp technical specifications and building high-impact POCs.

Location: Must be based in the United States

Company

hirify.global is reimagining the IT help desk by leveraging AI to reduce operational pressure and create smoother, more human workflows.

What you will do

• Lead discovery sessions to convert ambiguous workflows into clear technical requirements.
• Develop demos, POCs, and simulations to showcase product value to customers.
• Design integration architectures across ticketing systems, Slack, and IAM tools.
• Configure, test, and validate integrations to ensure seamless customer onboarding.
• Act as a technical bridge between Sales, Customer Success, and Engineering teams.
• Handle technical escalations and help define scalable implementation and professional services processes.

Requirements

• 3–5 years of experience in customer-facing technical roles such as Solutions Engineer or Systems Architect.
• Proven experience with IT or SaaS tooling, including ticketing systems and collaboration tools.
• Hands-on proficiency with APIs, permissions, and technical debugging.
• Strong communication skills for simplifying complex technical decisions for various stakeholders.
• Must be based in the United States.

Culture & Benefits

• Opportunity to influence how customers adopt AI to transform IT operations.
• Direct ownership of environments and integrations that shape the customer experience.
• High variety of work, ranging from pre-sales design to technical debugging.
• Support for professional growth within the company's implementation practices.
• Collaborative environment with teams dedicated to their craft and customer success.