Customer Success (Professional Services)

TL;DR

Customer Success (Professional Services): Leading end-to-end delivery of professional services programs for retail healthcare providers with an accent on program management and operational efficiency. Focus on optimizing utilization, capacity planning, and improving customer retention through NPS analysis and systemic delivery enhancements.

Location: Hybrid (USA)

Salary: $75,000 – $110,000

Company

hirify.global is one of the largest retail-healthcare tech providers in North America, serving over 40,000 clinics worldwide across Chiropractic, Wellbeing, Vision, and Dental sectors.

What you will do

• Lead end-to-end delivery of Professional Services programs, including websites, digital advertising, and SEO.
• Manage multiple concurrent customer workstreams with clear scope, timelines, and delivery standards.
• Optimize utilization, capacity, and throughput by building and maintaining operational dashboards.
• Own NPS reporting and trend analysis to translate customer feedback into systemic experience improvements.
• Lead and develop a Professional Services delivery team, coaching members on operational best practices.
• Collaborate with Sales, Product, and Finance to ensure revenue visibility and scope adherence.

Requirements

• Bachelor's degree in Industrial Engineering, Systems Engineering, Operations Management, Business, or a related field.
• 6–9 years of experience in Professional Services, Program Management, or Service Delivery.
• Proven people leadership experience managing a delivery team.
• Hands-on experience with Salesforce and service delivery tooling.
• Must be based in the US or eligible to work in the US (implied by 401k and North American focus).

Nice to have

• Experience in Healthcare SaaS or other regulated industries.
• Experience supporting digital marketing or SEO-related services.
• Familiarity with NPS programs and retention reporting.

Culture & Benefits

• High-energy environment that celebrates curiosity, collaboration, and continuous development.
• Comprehensive health, dental, and vision insurance.
• Paid time off and 401(k) with company match.
• Opportunity to contribute across multiple specialized healthcare brands.